Refund policy

At Ecoplino, your satisfaction is our highest priority.

If for any reason you're not completely satisfied with your purchase, you have 30 days from the date of delivery to contact us. We'll provide a full refund—no questions asked, no hassle.

How to Request a Refund

Simply email us at hello@lace-pro.com w ith your order number.

Our customer support team will respond within 24 hours and process your refund within 5–7 business days to your original payment method.

Defective or Incorrect Items

If you receive a defective item or the wrong product, Ecoplino will cover all return shipping costs and send you a replacement as quickly as possible at no additional charge.

Our Commitment

At Ecoplino, we believe every customer deserves an exceptional shopping experience. If you encounter any issue with your order, don't hesitate to contact us—we're committed to finding the best solution for you.

Thank you for choosing Ecoplino. Your trust means everything to us.