Shipping policy
Order Processing
At Ecoplino, all orders are processed and shipped within 24 to 48 business hours after payment has been confirmed.
During periods of high demand, processing times may be slightly extended. We appreciate your patience and understanding.
Delivery Timeframes
Estimated delivery times are as follows:
- United States: 15–30 business days
- Europe: 10–20 business days
- Rest of the World: 15–30 business days
Orders are shipped directly from our warehouse. Delivery times are estimates and may vary depending on your location, customs clearance, and local postal services.
Shipping Costs
Free shipping on all orders.
No minimum purchase is required.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can use this tracking number to monitor your shipment in real time.
Incorrect Shipping Address
Please ensure that your shipping information is complete and accurate when placing your order.
Ecoplino cannot be held responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Delivery Delays or Issues
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at:
We will gladly investigate the issue with the shipping carrier and keep you informed until your package is delivered.
International Orders
Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Thank you for shopping with Ecoplino. We are committed to delivering your order as quickly and safely as possible.