Privacy policy

Last updated: June 8, 2026

Ecoplino operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the "Services"). Ecoplino is a store powered by Shopify, which enables us to provide you with the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any other way.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact information (name, email address, phone number, billing and shipping address)
  • Payment information (processed securely through our payment providers)
  • Account information (username, password, preferences)
  • Order history and transaction details
  • Customer support communications
  • Device and browser information
  • Website usage data (cookies, analytics, IP address)

How We Collect Your Information

We collect your information:

  • Directly from you when you place an order or contact us.
  • Automatically through cookies and similar technologies.
  • From Shopify and trusted third-party service providers.
  • From marketing and business partners where permitted by law.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Manage your account.
  • Process payments and refunds.
  • Provide customer support.
  • Improve our website and shopping experience.
  • Send promotional emails (only if you have agreed to receive them).
  • Prevent fraud and ensure website security.
  • Comply with legal obligations.

Sharing Your Information

We only share your personal information when necessary with:

  • Shopify
  • Payment providers
  • Shipping carriers
  • Customer service providers
  • Analytics providers
  • Legal authorities when required by law

We never sell your personal information.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information to operate our online store and provide secure checkout services.

For more information, please visit Shopify's Privacy Policy: https://www.shopify.com/legal/privacy

Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor behavior
  • Personalize your shopping experience

You may disable cookies through your browser settings.

Children's Privacy

Our Services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

Data Security

We use industry-standard security measures to protect your information. However, no method of transmission over the Internet can be guaranteed to be 100% secure.

Data Retention

We retain your information only as long as necessary to:

  • Provide our Services
  • Complete transactions
  • Meet legal obligations
  • Resolve disputes
  • Enforce our policies

Your Rights

Depending on your country or region, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Receive a copy of your data
  • Withdraw consent
  • Object to certain processing activities
  • Unsubscribe from marketing emails at any time

To exercise these rights, please contact us.

International Data Transfers

Your information may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Ecoplino 📧 Email : hello@lace-pro.com